Technical Support

Gurgaon

1. Exp 1+Years
Salary 30-35k per month
2. Job profile
  • Responsible to provide technical support assistance to US customers
  • Responsible to troubleshoot the technical issues related to Desktop, Laptops,
    Routers & Printers
  • Responsible to provide technical support assistance to US customers over
    the phone/ remote access.
  • Candidates should have good technical knowledge
  • Responsible for advance troubleshooting skills for at least one of the following:
  • Computer Desktop, including Internal Hardware
  • Computer Laptop, including Internal Hardware
  • Responsible Peripherals installation and support
  • Accountable for individual sales revenue target (predetermined by the business)
3. Technical skills
  • Basic knowledge of computers, laptops, operating systems and computer hardware.
  • Good Technical knowledge of Operating systems like Windows XP/ Vista/ Windows 7, 8 and 8.1.
  • Basic Knowledge of MS Outlook troubleshooting, Internet and Networking.
  • Good Technical knowledge of operating systems, hardware & softwares.
  • One of the Operating systems from the following:
  • Windows 7, Windows 8 and Windows 8.1.
  • Peripherals like Printers, Scanners and Multifunction Devices
4. Desired Candidate Profile
  1. Education: UG – Any Graduate – Any Specialization
  2. PG – Post Graduation Not Required
  3. Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
5. Requirements:-
  1. Work Experience ranging between 1Yr To 5 Yrs into International Tech Support Voice Experience may apply.
  2. Post Graduates /Undergraduate with Minimum 1 Yr into international voice process.
  3. Should be open to work in rotational shifts.
  4. The willingness to work in a 24*7 environment
  5. Good spoken English
6. Role He/she will be responsible in providing 100 % voice support to the
clients and online technical resolution We provide cab facility ( Pick and Drop) and one time meal to the employees.